What is our shipping policy?
We aim to ship your parcel within 3 - 5 working days of placing your order. All parcels are shipped via Royal Mail. Once your order has been shipped you will receive an email with your tracking information.
What countries do you ship too?
We offer worldwide shipping, our prices will differ depending on your location.
Please be advised that as the recipient you are responsible for all import fees. If you would like further information on this please contact your local customs office.
*As a result of the Brexit transition, European customers may be charged Duty and Tax by your customs department.
What delivery options do you offer?
Within the United Kingdom
This zone comprises of England, Scotland, Wales and Northern Ireland.
Standard Delivery. 2-3 business days (£6.50)
Next Day. Delivered Next Day working day if ordered before 1PM GMT (£8.50)
Studio Collection, EC1R 0AT (FREE). Opening times Monday - Friday 10 am until 6 pm
Tracked International Shipping via Royal Mail using a flat rate.
Europe 3-5 business days (£15)
Worldwide 5-7 business days (£30)
For full details of country guides please click here
*please note that festive periods may cause a delay in postage, we are sorry for any inconvience this may cause
What is the returns policy
You have 7 days from the date you receive your order, to return anything to us within our guidelines for an exchange or refund.
To do so, simply follow the instructions below:
Complete the return form and enclose it in the parcel with the item(s) you wish to return. Use the original packaging if possible (we recommend to use Royal Mail-Tracked for the shipping).
Write ‘return’ and your order number on the outside of the parcel.
Make sure you keep your proof of postage receipt for tracking your parcel online.
Send us an email to firstname.lastname@example.org attaching the form and the tracking number. We’ll drop you an email when your return has been processed. This can take up to 14 working days.
Notes: We have the right to refuse a refund if the item is returned to us in an unsatisfactory condition or do not meet our return guidelines. Returns need to be made unwashed, unworn and with their original tags untampered with and intact. Any hang tags that have been removed will not not qualify for return. Any signs of wear, accidental damage and clothing that has been altered in any way, doesn’t qualify.
What is our exchange policy?
You are able to exchange an item within 7 days of purchasing for a different size or another item of the same value.
Can I return a sale item?
Yes, sale items can be returned for a refund or exchange.
Can i return my online order to your London Studio?
You can return any items to our studio, within 7 days. Please show your order confirmation email to email@example.com
Can I return an item I bought in a POP UP shop events?
Yes! This can be returned within 7 days, following the instructions above.
Will any customs charges be refunded?
We're unable to refund any customs charges paid on the original parcel.
Will my shipping be refunded?
All shipping costs will not be refunded.
Can I change my order, i.e shipping address?
If you would like to make any changes to your order, please email firstname.lastname@example.org as soon as possible. If the order has not yet been processed we may be able to alter it, if it is too late you will need to make an exchange.
Where can I find the care instructions for my piece?
Each item will come with a unique care label, but if you have any further questions do not hesitate to drop us an email at email@example.com.
How are you a fashion brand with a community interest?
Being a CIC (Community Interest Company), we pledge to re-invest 70% of our profits back into community interventions in both low and high-income communities across the globe. All our designs in our AW21 Collection are based on the drawings of children from our Creative Arts Programme, hosted in collaboration with Aceso. Our aim is to build a creative and engaging environment as well as providing support for various communities.
How sustainable are your materials?
We use ethical materials by crafting with deadstock yarns and natural fibres (Wools, Cotton, Linen and eco-friendly/ recycled polyester) which helps us to increase the life and quality of our unique knitwear pieces.
What is your manufacturing process?
Operating on a small scale and managing our simple supply chains on a personal level allows us to get to know our manufacturers personally, and ensure an ethical and fair process. Our samples are produced in our Central London Studio and we have had our garments made in East London. In order to re-invest 70% of profits back to community interventions we needed to maximize our profit margins, so we had to look outside of the UK and turn to manufacturers in ethical Tarlabaşi factories. We are able to see first-hand how our garments are produced and offer full transparency to our customers.