No Refunds, Exchanges Only
We appreciate your understanding of our business model, which revolves around creating unique and personalised products for our customers. As a small business, we strive to maintain our passion for craftsmanship and ensure that every item we produce meets the highest standards of quality.
While we understand the importance of customer satisfaction, we currently do not offer refunds due to the nature of our design process. Each item is carefully handcrafted, hand-finished, or made to order, which requires considerable time, effort, and resources. As a result, accepting refunds would significantly impact our ability to sustain our operations and continue providing our products to our valued customers.
However, we are committed to ensuring that you are delighted with your purchase. If you encounter any issues or concerns with your order, we encourage you to reach out to our customer support team. We will do our best to address any problems and find a suitable solution, such as repairs or replacements, depending on the circumstances.
We genuinely value your support as a customer and appreciate your understanding of our refund policy. Your continued patronage enables us to pursue our passion and maintain the level of craftsmanship that sets our products apart. Thank you for being a part of our journey, and we look forward to serving you with exceptional products in the future.
At Samudāy Studios, we strongly believe in the significance of minimizing our environmental impact and making a positive difference in communities. Our commitment to sustainability and social responsibility drives our business practices.
One of the ways we manage our environmental footprint is by creating small collections of high-quality knitwear. We prioritize longevity over fast fashion trends, focusing on timeless designs and durable materials that are built to last. By offering products that are made to withstand the test of time, we actively discourage the disposable culture promoted by fast fashion.
In addition to our dedication to sustainable fashion, we are actively engaged in giving back to communities. We believe in creating positive social change by supporting local initiatives and organizations. Through collaborations and partnerships, we aim to contribute to the betterment of society, whether it's through donations, volunteering, or other forms of community engagement.
We are constantly seeking ways to improve and refine our practices to align with our values of environmental responsibility and community support. By choosing Samudāy Studios, you are not only investing in high-quality knitwear but also joining us in our mission to promote conscious consumerism and make a positive impact on the world around us.
Thank you for your support, as it allows us to continue creating sustainable, long-lasting products while giving back to communities in need. Together, we can create a more ethical and environmentally conscious future.
Commitment to sourcing ethical materials
Creating with the environment in mind, we prioritise the use of biodegradable materials with natural fibres. We also craft with dead stock yarns to reduce waste and effectively minimise our impact.
Small Scale Production
In response to harmful fast fashion, we do not produce surplus items as we only create what is in demand using our request forms.
Operating on a small scale and managing our simple supply chains on a personal level allows us to be within close proximity to our products. We have chosen our factories based on the safeguarding in place and evidence of fairtrade to ensure we sustain our vision of an ethical working environment.
Our role in your privacy
If you contact us, provide services to us, visit our website, request information from us, or provide us with unsolicited information, we may act as the ‘data controller’ of your personal data. This means we determine how and why your data is processed, and are legally responsible for the personal data we collect and hold about you. We are registered as a data controller at the UK Information Commissioner’s Office.
One of our responsibilities is to tell you about the different ways in which we use your personal data - what information we collect (and our legal basis for doing so), why we collect it, where we collect it from, and whether (and with whom) we will share it. We also must tell you about your rights in relation to the information. This statement provides details about all these issues.
We intend only to process personal information fairly and transparently as required by data protection law, including the UK General Data Protection Regulation (UK GDPR). In particular, before obtaining information from you we intend to alert you to this Notice, let you know how we intend to process the information and that we'll only process the information as permitted by law.|
If you work for a service provider of ours, check the contracts between us: they may contain further details on how we collect and process your data.